22 Apr ROGERS / FIDO / CHATR– April 19 2021 Wireless Service Outage – National Class Action
Date of Initial Application: April 20, 2021
ROGERS, FIDO AND CHATR – NATIONAL CLASS ACTION
CLASS ACTION AUTHORIZED CONCERNING THE WIRELESS SERVICE INTERRUPTION WHICH BEGAN ON APRIL 19, 2021
Notice to Class Members
YOU HAVE NOTHING TO PAY
On February 20, 2024, the Superior Court of Quebec authorized the bringing of a national class action against Rogers Communication Inc., Rogers Communications Canada Inc. and Fido Solutions Inc. (hereinafter collectively the “Rogers Group”) on behalf of the following Class:
All consumers in Canada who had and/or were using an existing “Rogers”, “Rogers for Business”, “Fido” and/or “Chatr” account, wireless line (cellular phone number) or contract, and who had their services interrupted on or about April 19, 2021;
(hereinafter the “Class” or “Class Members”).
The Plaintiffs were ascribed the status of representative to act on behalf of all Class Members in Canada. They allege in their action that the Class Members suffered damages as of result of the service interruption to the Rogers, Fido and Chatr networks which began on April 19, 2021.
The exact composition of the Group will be determined soon by the Court with regard in particular to the residence of consumers, and if it is modified, you will be notified.
If the class action is successful, all members of the Class mentioned above may be eligible to receive compensation, including without limitation a partial reimbursement of service or subscription fees, and/or other compensatory, moral and/or punitive damages.
As Class Member, you do not have to pay for the attorney fees which will be paid from the damages that may be awarded through the class action, if applicable. The Court will be asked to decide the reasonableness of Class Counsel legal fees. In case of success, the Plaintiffs will also ask the Court to condemn the Rogers Group to pay their Class Counsel’s legal fees and expenses, in addition to the amount claimed for the Class Members. The Court may however also decide that such fees and costs will be deducted from the amounts owed to the Class, if any.
Relevant information concerning the progress of the class action:
- This class action will be brought in the District of Montreal.
- The Court will have to resolve the following principal issues / questions of fact and law:
(a) Did Rogers Communications inc., Rogers Communications Canada inc. or Fido Solutions inc. commit a fault in relation to their cellular service on or around April 19, 2021?
(b) Are Rogers Communications inc., Rogers Communications Canada inc. or Fido Solutions inc. liable to the Class members for other service or subscription fees than the reimbursement already credited?
(c) Are Rogers Communications inc., Rogers Communications Canada inc. or Fido Solutions inc. liable to the class members for other damages suffered, including compensatory, moral and/or punitive damages, and if so, in what amount?
- The Court, after having resolved the above questions, will decide if it should:
GRANT the Class Action of Plaintiffs on behalf of all the Class Members against Defendants;
CONDEMN Defendant to pay to the Class Members compensatory damages and moral damages caused by their cellular services interrupted on or about April 19, 2021, and ORDER collective recovery of these sums;
CONDEMN Defendant to pay to the Class Members punitive damages caused by their cellular services interrupted on or about April 19, 2021, and ORDER collective recovery of these sums;
THE WHOLE with interest and additional indemnity provided for in the Civil Code of Quebec and with full costs and expenses including experts’ fees and publication fees to advise Class Members;
- If you wish to exclude yourself from the class action, you have to notify the clerk of the Superior Court of Quebec, District of Montreal no later than November 23, 2025, by registered or certified mail to the following address:
Superior Court of Québec
Amram et al. vs. Rogers Communication Inc. et al (500-06-001144-217)
1 Notre-Dame Street East, Montreal, Quebec, Canada, H2Y 1B6
with a copy to the class counsel (by email if possible):
Lex Group Inc.
4101 Sherbrooke Street West
Westmount, Quebec, H3Z 1A7
Email: info@lexgroup.ca
You must clearly state that you wish to exclude yourself from the class action Amram et al. vs. Rogers Communication Inc. et al (500-06-001144-217)
A Class Member can no longer request exclusion from the class after November 23, 2025, unless specifically authorized by the Court.
As provided by the law, a Class Member who has not requested exclusion is bound by any judgment that may be rendered in the class action to be.
If you wish to be included in the class action, you have nothing to do and nothing to pay.
As a Class Member, you have the right to intervene in the present class action, in the manner provided for by law.
For more information on the class action:
Please visit the webpage dedicated to this class action on the Class Counsel’s website: https://info.lexgroup.ca/rogers-fido-chatr
or contact the class counsel confidentially at the following coordinates (your information and communications with Class Counsel will remain confidential):
Lex Group Inc.
4101 Sherbrooke Street West
Westmount, QC, H3Z 1A7
Telephone: (514) 451-5500 (ext. 101)
Fax: (514) 940-1605
Email: info@lexgroup.ca
Website: www.lexgroup.ca
You can also consult the central Registry of class actions where all class actions proceedings must be published at: https://www.registredesactionscollectives.quebec/en
THE PUBLICATION OF THIS LONG FORM NOTICE TO CLASS MEMBERS HAS BEEN APPROVED AND ORDERED BY THE SUPERIOR COURT
__________________________
LEX GROUP Inc. has launched a National class action lawsuit against Rogers Communications Inc., Rogers Communications Canada Inc. and Fido Solutions Inc. (hereinafter collectively “Rogers”), on behalf of all persons in Canada who had an existing “Rogers”, “Rogers for Business”, “Fido” and/or “Chatr” contract and who had their wireless services interrupted on or about April 19, 2021.
The proposed class action alleges that on or about April 19, 2021 plaintiffs and class members experienced problem using their mobile telephone, namely they could not make calls and could not send or receive text messages or otherwise use their data or cellular plan. Their phones were only operational for data while on wifi.
It is believed that the outage lasted all of the morning and most of the day of April 19, 2021 for Plaintiff, whereas it continued for many other Class Members until the late night of April 19, 2021 (if not early morning of April 20, 2021).
Accordingly, if you reside or are domiciled in Canada and had a “Rogers”, “Rogers for Business”, “Fido” and/or “Chatr” wireless contract on April 19, 2021, then you may be part of the proposed Class defined by the class action initiated by our office. Should you be defined as a member of the class, you may be entitled to compensation should the Court authorize and ultimately grant the class action on the merits, or should a settlement be reached (and approved by the Court).
If you wish to be kept informed and/or receive notification of major judgments rendered or notices in this case, please complete the form below. Please note that providing your information in the form below creates no financial obligation for you and it does not create a lawyer/client relationship between yourself and Lex Group Inc. (or any of its attorneys). You will not be charged any fees or costs for signing up to this class action since our firm is only paid on a contingency basis from the potential compensation recovered in this file, if the class action is successful by way of final judgment or settlement approved by the Court.
Please be advised that the group definition of the people to be included in this class action may be changed or modified in the future by Court decision or by way of amendment filed by our firm. We will not inform you or other members of the public if and when the group definition is changed. It is therefore your sole responsibility to ensure that your own personal rights and recourses are being protected at all times during the course of these proceedings. You may therefore wish to seek independent legal counsel in order to determine whether it would be in your best interest to pursue independent litigation in this matter (or any other matter), and to determine if you can potentially be included in this case if a final judgment is rendered or if a settlement is reached and approved by the Court.
By signing up to this class action, you are merely asking our firm to include you in our list of potential members in this class action but our firm is not agreeing to represent your personal interests. If a final judgment is rendered in this case, or if a settlement is reached (and approved by the Court), an e-mail may be sent to you and the relevant information may be posted on this website. The Court will determine the manner and extent of any future notifications to class members.
Be advised that the information you provide will be included in our list of potential class members for this case, which list may be shared with and disclosed to the Courts and/or other parties in this action (at our discretion). Rest assured that any such disclosure will be done in such a manner as to protect your personal information and confidentiality from unauthorized use, disclosure or publication.
Finally, be advised that the above-description and summary of the case is being posted on this website for your convenience. However, in case of conflict between the information on this website and the actual proceedings, documents, and/or judgments in the Court record of this case, the official Court record documents will prevail. We have for your convenience posted on this webpage certain scanned copies of the several relevant documents from the Court record, including the initial application for authorization to institute a class action which describes the case in much more detail. You should therefore consult these documents as well as consult this website periodically in order to be kept informed.
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